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Kent Bicycles

37 inquiries |
Sporting Goods Retail

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155 Route 46 West
Fairfield, NJ 07004 | Get Directions

(800) 451-5368

http://www.kent.bike

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/14/2020 LaToya V G.

Defected Bike

I purchased a kent bike that was already put together and with in a month and a half the brakes on the bike would no longer work and my 7 yr old son rolled out in the street he panicked and couldn't stop at the driveway and for a month we were out of town so my son wasn't riding the bike. I've contacted this company about the situation because the bike was still under there warranty and they have refused to replace the bike or give him a gift card to purchase a new one. They stated that they would replace the brakes if I sent in videos and I've submitted pictures and 2 videos and the issue is still not resolved.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Kent Bicycles closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling sporting goods.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Kent International Corp

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

60 E Halsey Rd, Parsippany, NJ, 07054-3705

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