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Kevin's Hamburger Heaven

35 inquiries |
Full Service Restaurants

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554 West Pershing Road
Chicago, IL 60609 | Get Directions

(773) 924-5771

http://kevinshamburgerheaven.c...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/12/2019 Carl D.

Professionalism is non existent.

I feel like the order taker discriminated against me. when I walked in the door I could feel her energy was off and she was ready to go. So I ordered some pancakes and sausage egg bacon with scrambled eggs medium soft, the cook basically flipped my eggs like a omelets and left the eggs on the grill. I told the order taker I asked for scrambled eggs she responds that's how we scramble eggs!!!! Which I've eaten plenty of times before disagreed. And she snapped an gave me my money back. I called after walking out the door to talk to manager, the order taker got on the phone and lied and said she was the manager.. No professionalism, called today and the order taker called me a n***er... Would like to see them get rid of that order taker, she really needs to learn to be more open and courteous... Professionalism is non existent...

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Kevin's Hamburger Heaven closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is full service restaurants.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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