Kevis Rejuvenation Programs, Inc. ratings, reviews and complaints - Hair Improvement Product Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege misunderstandings or confusion with the company's refund policy. Specifically some complainants mailed back products with refund requests after the six months time period allowed and others failed to send back the unused portion of the product. Others alleged late deliveries or other problems typical of the mail order industry. The company responded to all complaints by issuing refunds offering explanation of policies or shipping products. The company has informed our office that as of April 2002 they have discontinued offering a money back guarantee.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Kevis Rejuvenation Programs, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Kevis Rejuvenation Programs, Inc. is a hair improvement program providing the sale of hair care products.

Primary Contact:	Brian Reichenberg (President)
Business Started:	5/16/1994
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Kevis

Websites:
There are no additional web sites.

Contacts:

Jay Larson (Customer Relations Manager)

Other Categories:

Hair Implants and Transplants Service

Addresses:

1506 Railroad Street, Glendale, CA, 91204

Reputation Report

Kevis Rejuvenation Programs, Inc.

Complaints and Resolutions

Other Information