Complaints for Kevis Rejuvenation Programs, Inc. in Beverly Hills, CA

246 South Robertson Blvd
Beverly Hills, CA 90211 | Get Directions

http://www.kevis.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege misunderstandings or confusion with the company's refund policy. Specifically some complainants mailed back products with refund requests after the six months time period allowed and others failed to send back the unused portion of the product. Others alleged late deliveries or other problems typical of the mail order industry. The company responded to all complaints by issuing refunds offering explanation of policies or shipping products. The company has informed our office that as of April 2002 they have discontinued offering a money back guarantee.

Complaint Closing Statistics

0 complaints against Kevis Rejuvenation Programs, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Kevis Rejuvenation Programs, Inc. complaints