Kids & Teens Casting ratings, reviews and complaints - Modeling/Talent Workshops - Advance Fee

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices, and disputes regarding the company's non-cancelable agreement and non-refundable advance payments. Most complainants allege they are contacted and told that the company wants to use their children as extras for television shows and other entertainment work. After making significant payments to the company, their children do not receive work as they believed when the contract was signed. The company responds in some cases by offering explanations of their policies and disputing the complainants allegations. In a few cases, partial refunds were offered. Some complaints are closed as disputed, meaning the complainant was not satisfied with the company's response. Other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Kids & Teens Casting closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is an entertainment company which sells a product that shows how children can begin in the entertainment industry. The company sells the package at a seminar. This company is not a talent agency.

Primary Contact:	Judith Benezra (Recruiter)
Business Started:	9/1/1996
Social:

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Licensing

California law requires any company that procures or offers to procure employment or auditions, or that provides artist management services, direction or counseling to develop an artist's career, for any of which they collect a fee in advance to post a $10,000 bond. This law also prohibits charging for such services as; registering or listing the artist for employment, providing photographs, videotapes, other promotional materials, costumes, lessons or training, or auditions.

To obtain bonding information, write to the Division of Labor Standards Enforcement, Department of Industrial Relations, Legal Section, at P.O. Box 420603, San Francisco, CA 94142 or call (415) 703-4846 or by email to [email protected] The website address is www.dir.ca.gov

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company is not licensed by the Labor Commissioner as a talent agency. Accordingly, it is unlawful for the company to promise or offer to procure employment in the entertainment industry to anyone. It is also unlawful to collect any money in advance of actually providing the promised services.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

West Side Casting

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Talent Agencies and Casting Directors

Entertainment Services