Complaints for Kids & Teens Casting in Los Angeles, CA

2050 South Bundy Drive Suite 200
Los Angeles, CA 90025 | Get Directions

(310) 820-4033

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices, and disputes regarding the company's non-cancelable agreement and non-refundable advance payments. Most complainants allege they are contacted and told that the company wants to use their children as extras for television shows and other entertainment work. After making significant payments to the company, their children do not receive work as they believed when the contract was signed. The company responds in some cases by offering explanations of their policies and disputing the complainants allegations. In a few cases, partial refunds were offered. Some complaints are closed as disputed, meaning the complainant was not satisfied with the company's response. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Kids & Teens Casting closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Kids & Teens Casting complaints