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Kitchen Home South Bay

246 inquiries |
Cabinet Contractors

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21732 South Vermont Avenue #123
Torrance, CA 90502 | Get Directions

(310) 320-3888

http://www.kitchenhomesouthbay...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/19/2015 May U.

A free repair service for new cabinets installed more than three years ago

We had new kitchen cabinets and one bathroom sink cabinets installed by Kitchen Home SouthBay way back Dec 2011 and another bathroom sink cabinets installed around July 2012. Our contact was Sal Malki, although I thought he was the manager, not the owner. We had our house rented out August 2012 since we move out of state. This August 2015, as we are preparing the house for new tenants, we found that one attachment to one of the kitchen drawer rail is missing, thus, making the drawer not stable. I called up the store and found out that the company has moved out to another place. Despite this, I still kept on calling his cell. He responded and went to the house and fixed it for free (I coordinated with my property manager). Despite the fact that he has downsized his company, and three years has passed, he still responded and tried to fix it. You just have to work around his time. I am very thankful for his service.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Kitchen Home South Bay closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing the sale and installation of cabinets, countertops and flooring including granite, quartz, caesar stone, tile, cabinet refacing, hardwood flooring, laminate flooring, carpet flooring and marble floors.

Primary Contact:	Sal Malki (Owner)
Business Started:	5/10/2011
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Licensing

Companies offering to provide construction services which total $500 or more are required to obtain licensing and a bond with the Contractors State License Board. We suggest that you verify licensing with the California Contractor's State License Board (CSLB). For the most up to date information on license status you may call the Board at 1-800-321-CSLB, or visit their website at www.cslb.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

As last verification, we were not able to verify this company as being licensed with the California State Licensing Board. You may contact the CSLB at: www.cslb.ca.gov
Contractors State License Board
9821 Business Park Drive
Sacramento, CA 95827
(800) 321-CSLB (2752)

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Flooring Contractors

Kitchen Cabinets Refacing

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