Kohl Group LLC ratings, reviews and complaints - Computerized Listing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege unauthorized charges difficulty canceling or obtaining refunds disatisfaction with the product or that no foreclosures were in their area or failure to receive the package or website access issues. Some customers complain of difficulty obtaining customer service only reaching voice mail or discontent with the customer service received. ~~The company responded to complaints by issuing refunds or credits as per their refund policies. Consumers are asked to try the product for 90 days if dissatisfied merchandise can be returned less shipping and handling after obtaining a RMA number. In other cases the company states that the consumer agreed to participate in some other promotional offers and that they must obtain either credit or service directly from those companies.

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Complaint Closing Statistics

0 complaints against Kohl Group LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company is a research and marketing company. They advertise foreclosure and auction information for a one-time fee for both programs. Customers can request updated information on a monthly basis for one year.

Primary Contact:	Greg Hall (Managing Partner)
Business Started:	5/1/1995
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We believe the company's advertising is deceptive and misleading. The company sells publications containing information on real estate foreclosures and various auctions of personal property. However the advertisments are classified under the homes or auto for sale sections of newspapers.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Launchpad Communications

The Kohl Group, LLC

Home Buyers Network

Government Forclosed Homes

Home Buyers Club

Websites: