Complaints for Kohl Group LLC in Inglewood, CA

9800 South La Cienega Blvd Suite 700
Inglewood, CA 90301 | Get Directions

(800) 218-8751

http://www.consumerresourcenet...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege unauthorized charges difficulty canceling or obtaining refunds disatisfaction with the product or that no foreclosures were in their area or failure to receive the package or website access issues. Some customers complain of difficulty obtaining customer service only reaching voice mail or discontent with the customer service received. ~~The company responded to complaints by issuing refunds or credits as per their refund policies. Consumers are asked to try the product for 90 days if dissatisfied merchandise can be returned less shipping and handling after obtaining a RMA number. In other cases the company states that the consumer agreed to participate in some other promotional offers and that they must obtain either credit or service directly from those companies.

Complaint Closing Statistics

0 complaints against Kohl Group LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Kohl Group LLC complaints