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Kroger

17 inquiries |
Independent Grocery Stores

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10645 Dixie Hwy.
Louisville, KY 40272 | Get Directions

(502) 937-5205

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/3/2021 Jennifer B.

The places where we receive meds should not be like a torturous visit to the DMV

I switched Kroger pharmacy because it was more affordable than Walgreens, but then you have to question how valuable is your time? I haven't been there to pick up a prescription when it took under 40 minutes to be waited on, The drive through is never less than ten cars deep. They are completely understaffed and frequently the phone goes unanswered. Once I just tried to see how long I would be put on hold, up to 20 minutes before the line simply disconnected. I know healthcare sucks in general, but the places where we receive meds (which can endanger the lives of the people taking them) should not be like a torturous visit to the DMV. People and the workers deserve much better. It should never have to be a carved out hour or two from someone's day to simply pick up your meds. I have to go there for financial reasons, but I shouldn't be made to wait so long I need a chair, a drink, and a magazine just to get through my med pickup.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Kroger closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a grocery store and pharmacy.

Primary Contact:	Store Manager
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Pharmacies and Drug Stores

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