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Kroger Pharmacy

36 inquiries |
Pharmacies and Drug Stores

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7747 Troy Pike
Huber Heights , OH 45424 | Get Directions

(937) 233-7680

http://www.kroger.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/23/2020 Robbie N.

It should not take four days for the pharmacy to fill a prescription that the doctor has called in

It should not take four days for the pharmacy to fill a prescription that the doctor has called in especially for a sick child when it's an antibiotic for an ear infection. My wife went through the drive-through they told her it wouldn't be filled until after 2 o'clock on the fourth day because the truck doesn't get there till 2 o'clock. I then turned around and called the pharmacy asked to speak to the pharmacist, who apparently was the only one working the morning shift, told me it would be ready in 10 minutes. They need to get it together. I understand that Walgreens no longer excepts CareSource but the fact that Kroger is having more business they need to hire more employees in the pharmacy department. To have to wait two-five hours to go in and sit to wait on a prescription is ridiculous. To be more proactive and have more staff on hand and be more courteous. Also they need to take into consideration the first come first serve basis I understand but also the medical need it self of a patient.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Kroger Pharmacy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is pharmacies and drug stores.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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