L A Computer Center ratings, reviews and complaints - Computer Dealers Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a pattern of delivery and billing related disputes. Some complainants allege merchandise is delivered defective or damaged. Other customers complain they receive incorrect merchandise or in some cases no delivery at all. A few allege that advertised items are actually out of stock or unavailable or that invoices contain pricing descrepancies. Many report they are unable to contact the company to resolve problems. Telephone calls and e-mails are not returned or responded to. Some customers are dissatisfied with the company's 20% restocking fee for returns~~The company responds to all complaints by exchanging defective items issuing refunds or offering explanations for any alleged pricing descrepancies. They explain that when pricing errors occur there is a notice of error posted on the website. They also contend that when unoperable units are warehoused there is a possibility that they could be advertised as in stock but are not in sellable condition.~Despite the fact that the company has acceded to at least some customer requests for refunds it has not addressed the reason its customers seek refunds namely that the company did not do what it promised to do.~We have received a significant number of complaints against this company. In at least some cases the complaint allegations are very serious.~Of the complaints we have received against this company in at least some cases the complaint allegations are very serious.~We have received a significant number of complaints against this company. In at least some cases the complaint allegations are very serious.~Despite the fact that the company has acceded to at least some customer requests for refunds it has not addressed the reason its customers seek refunds namely that the company did not do what it promised to do.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against L A Computer Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing the online sales of computers and hardware.

Primary Contact:	Grace Ellen (Accounting)
Business Started:	1/1/1975
Social:

Interested in L A Computer Center?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the company 30 days to ship ordered products to the buyer unless another time period is specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the buyer in writing of the delay and give the option of having their money refunded within 7 days or to wait. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

LA Computer Center

Los Angeles Computer Center

The Comp Limited, LLC

Websites:
There are no additional web sites.

Contacts:

Harry Neman (President)

Aaron Y (General Manager)

Joy Valero (Customer Service)

Addresses:

450 North Oak Street, Inglewood, CA, 90302-3320

450 N Oak st., inglewood, CA, 90302

Reputation Report

L A Computer Center

Complaints and Resolutions

Other Information