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LA Police Gear, Inc.

811 inquiries |
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28022 Industry Drive
Valencia, CA 91355 | Get Directions

(661) 294-9499

http://www.lapolicegear.com

Monday - Friday: 8:00 am - 4:30 pm PST

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/23/2014 Dell E.

Extremely insulting Customer Service, only partial refund of shipping costs despite defective merchandise

Order was backordered for over a month and when I finally received it the garments were not the sizes labeled and did not fit. I was only refunded the purchase price but not the shipping to/from LA. After emailing their "Customer Service" department I got a reply that this was per policy and that the merchandise was not defective. I replied saying that mislabeled/mis-sized items are indeed defective and I wanted to be reimbursed for the shipping or I would never do business with them again. I got a very crude reply back saying that they would refund me despite encouraging "bad behavior" like threatening to not do business with them. I was only credited the outgoing shipping costs and not the return. If I had employees in my business who treated customers like this I would fire them. Not only will I never do business with them after this last insult, I will encourage my friends to never do business with them as well.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against LA Police Gear, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

LA Police Gear, Inc. offers the general public, military personnel, security professionals, and of course police officers the sale of tactical gear.

Primary Contact:	Customer Service
Business Started:	12/21/2001
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

L A Police Gear, Inc.

LA Police Gear

L.A. Police Gear

L A Police Gear

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Police Equipment

Addresses:

29120 Commerce Center, Valencia, CA, 91355

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