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LA Police Gear, Inc. reviews

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28022 Industry Drive
Valencia, CA 91355 | Get Directions

(661) 294-9499

http://www.lapolicegear.com

Monday - Friday: 8:00 am - 4:30 pm PST

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Customer Reviews

Showing 1 recent review for LA Police Gear, Inc.

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Dell E.

Posted on 1/23/2014

Extremely insulting Customer Service, only partial refund of shipping costs despite defective merchandise

Order was backordered for over a month and when I finally received it the garments were not the sizes labeled and did not fit. I was only refunded the purchase price but not the shipping to/from LA. After emailing their "Customer Service" department I got a reply that this was per policy and that the merchandise was not defective. I replied saying that mislabeled/mis-sized items are indeed defective and I wanted to be reimbursed for the shipping or I would never do business with them again. I got a very crude reply back saying that they would refund me despite encouraging "bad behavior" like threatening to not do business with them. I was only credited the outgoing shipping costs and not the return. If I had employees in my business who treated customers like this I would fire them. Not only will I never do business with them after this last insult, I will encourage my friends to never do business with them as well.

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