Larry Murdock Enterprises ratings, reviews and complaints - General Building Contractors

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges the company did not return after being paid for the repair. Another complainant alleges the company did not correctly repair the garage door, and the complainant had the exact same problem the very next morning. Both complainants allege the company does not return phone calls and both are seeking refunds. The company responded to one complaint by explaining that the amount paid by the customer was a service charge and the cost of the parts would be extra. The company further explained the customer initially refused to purchase the required parts and when the customer finally agreed to buy the part, it was on backorder from the vendor. The other complaint remains unanswered.

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Complaint Closing Statistics

0 complaints against Larry Murdock Enterprises closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is garage and overhead door sales and installation.

Primary Contact:	Mark Roche (Owner)
Business Started:	8/9/1976
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 323712
Status: Expired

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

As of our last verification on May 13, 2004, this company's Contractors license number 323712, is listed as expired and unable to contract at this time. This means that the company cannot provide any contracting services for more than $500.00 per job. For the most up to date information, consumers can contact the Contractor's State License Board (CSLB) by calling (800) 321-2752 or by visiting their website at www.cslb.ca.gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Murdock Enterprises

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Garage Door Contractors

Addresses:

25051 East 5th St., San Bernardino, CA, 92410

Reputation Report

Larry Murdock Enterprises

Complaints and Resolutions

Other Information