Complaints for Larry Murdock Enterprises in San Bernardino, CA

708 West Mill Street, Suite L
San Bernardino, CA 92410 | Get Directions

(909) 884-8741

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges the company did not return after being paid for the repair. Another complainant alleges the company did not correctly repair the garage door, and the complainant had the exact same problem the very next morning. Both complainants allege the company does not return phone calls and both are seeking refunds. The company responded to one complaint by explaining that the amount paid by the customer was a service charge and the cost of the parts would be extra. The company further explained the customer initially refused to purchase the required parts and when the customer finally agreed to buy the part, it was on backorder from the vendor. The other complaint remains unanswered.

Complaint Closing Statistics

0 complaints against Larry Murdock Enterprises closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Larry Murdock Enterprises complaints