Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

32 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/29/2021 Paul M H.

Stop the false advertising.

I fill out some information online about home buying and I am supposed to get listings of homes on the market but instead I get a call from someone claiming to be "Affordable Home Solutions." They ask a series of questions but it all comes down to connecting you to Lexington Law. Once I told them I don't need Lexington Law, they hang up the phone and I never get the home listing. This happened twice on the 27th of April, 2021; 11:16am,3min,16sec. I called the number back when the Lady hung up the phone after I told her I don't need Lexington Law. The second conversation was the same as the first, however, the Lady didn't hang up on me. The results were the same because I told the lady I don't need Lexington Law but she said she would text me the listings of the homes but never did. All that leads me to believe that this is actually Lexington Law falsely claiming to be another company. Totally misleading the the public in hopes of obtaining them for their business.

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Complaints and Resolutions

Total Amount in Dispute:
$38,291.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complaints allege the company fails to provide credit repair as represented as well as difficulty canceling services. Complaints allege the company does not provide proof that services have been rendered and promises of refunds are not honored upon cancellation. ~~The company responds to complaints by issuing refunds and canceling services.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

32 complaints against Lexington Law closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
32	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Lexington Law Firm California provides credit repair services.

Primary Contact:	John Heath (Directing Attorney)
Business Started:	8/1/2005
Social:

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Licensing

California State Bar

Verified License

License Number: 194249
Status: Active

California law requires that companies advertising or offering to improve your credit record history or rating must be registered with the California Attorney General's Office as a Credit Services Organization and post a $100 000 bond. ~~To verify registration and bonding contact the California Attorney General by writing to; DOJ. Att. Public Inquiry Unit P O Box 944255 Sacramento Ca. 94244 by calling (916) 322-3360 faxing 916-323-5341 or visit their website at www.ag.ca.gov.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We routinely advise with any contractual agreement to read and understand all terms and conditions. Pay special attention to any clauses relating to cancellation and refund rights. ~~By law information stays on your credit report for seven to ten years. Accurate negative information can only be removed with the cooperation of your creditors and this usually involves paying the debt.~~If you believe your credit report contains erroneous information you may dispute the entry by calling or writing the reporting agency. While in dispute the negative item may be removed temporarily from your report however it will be added on again if determined to be valid. ~ ~The California Credit Services Act requires companies advertising credit repair services to register with the Attorney General and post a $100 000 bond. Even if registered the Act prohibits the practice of collecting payment before providing services.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Amplified Fundings

John C. Heath, Attorney at Law, PC

Websites:
There are no additional web sites.

Contacts:

Customer Support

Darrell Warmhoff (Administrator)