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Lextran Transit Center

151 inquiries |
Transportation Service

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200 West Loudon Avenue
Lexington, KY 40508 | Get Directions

(859) 255-7756

http://www.lextran.com

Company Rating

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/1/2018 James B.

Several comments from driver was very disturbing.and quite offensive

May 24th 2018 approx 1125am to 1150 I was riding one of the buses Newtown pike.the driver who is African American was having conversation with other passenger same race. About racist and racism. several comments from driver was very disturbing.and quite offensive..like how the black man is being targeted by white man for one. This is why the black man is being shot or shot at .he also stated that in America white people are the only racist. He don't know about other countries. But in America its the white people. if they say their not racist its because they don't know the definition of racism. the president is white trash etc. This lasted about 20 to 25 mins. i was to afraid to say anything. I just wanted be invisible. after speaking to rep at lextan the gm sent me letter with 2 free bus ride tickets. this incident should never had happened. Proper training may have helped. 25 mins of being afraid offended insulted by this drivers comments. seems to be worth just 2 dollars. Admit that all went through was because of this driver the failed training but surely this is going to be upsetting for sometime. Sending me just 2 free rides. I don't feel as if Lextran stepped up to the plate on this. would really like for lextran to not sweep this under rug but offer something that's worth what i had to endure for that amount of time and which continues even now.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Lextran Transit Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is transportation service.

Primary Contact:	Carrie Butler
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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