Liberty House ratings, reviews and complaints - Collectibles

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation in selling practices, and unresponsive customer service. Some customers complain they are solicited by phone to purchase collectibles or memorbilia as an investment which can later be sold for profit to another collector. Complainants allege after the sale transaction, no buyers are found, and the company becomes evasive. The company responds to complaints by explaining the customer agreed to purchase the items and their 30 day unconditional money back guarantee. The company further explains the customer chose not to take advantage of their money back guarantee. The company contends there is no misrepresentation regarding the items or their sales practices.

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Complaint Closing Statistics

0 complaints against Liberty House closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is sales of autographs, documents, manuscripts, signed books, signed photographs, relics, coins and most every other category of memorabilia.

Primary Contact:	Victoria Richards (CEO)
Business Started:	4/24/2001
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

On 6/4/2002, we verified this company is not registered with the California Attorney General as a Telephonic Seller. Telephonic sellers are required by law to maintain a $100,000 bond and register with the Attorney General. Unregistered sellers may not solicit in California if their business or prospective purchasers are located in this state. To obtain registration information or file a complaint write to: Office of the Attorney General, Public Inquiry Unit, P.O. Box 944255, Sacramento, CA 94244-2550 or call, (916) 445-9555. When solicited by telemarketers offering investment opportunities, we urge careful consideration before making a buying decision. Find out if possible how much in demand the collectible is, and the actual value of the collectible to get a clearer idea of whether it is likely the item purchased could easily be re-sold for profit. Some types of investment offers must be registered through the Securities and Exchange Commission (SEC). For more information contact the SEC at 916-445-7724, or visit their website at www.sec.gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Liberty House Memorabilia

Websites:
There are no additional web sites.

Contacts:

Manuel Ramirez

Addresses:

705 East Arrow Highway Suite A, Glendora, CA, 91740

Reputation Report

Liberty House

Complaints and Resolutions

Other Information