Complaints for Liberty House in Covina, CA - 13153174

412 South Grand Avenue
Covina, CA 91724-3464 | Get Directions

(800) 937-3174

http://www.libertyhousememorab...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation in selling practices, and unresponsive customer service. Some customers complain they are solicited by phone to purchase collectibles or memorbilia as an investment which can later be sold for profit to another collector. Complainants allege after the sale transaction, no buyers are found, and the company becomes evasive. The company responds to complaints by explaining the customer agreed to purchase the items and their 30 day unconditional money back guarantee. The company further explains the customer chose not to take advantage of their money back guarantee. The company contends there is no misrepresentation regarding the items or their sales practices.

Complaint Closing Statistics

0 complaints against Liberty House closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Liberty House complaints