LiveUnsigned ratings, reviews and complaints - Recording Studios

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege dissatisfaction with services and failure to make a promised refund. One customer reports paying $1300 for a live video and CD recording for one and a half hour of studio time instead of the promised two hours; the ADATS received were 16 bits, not 20 bits as represented; professional pictures taken were snapshots and unprofessional in quality and negatives were not provided. Another complainant alleges a promised refund from the company was not provided after numerous requests. The company responded to the service related complaint by explaining the video and all associated materials were recorded live at the studio and is provided on an as is basis; the play time was marketed for 30-45 minutes performance time which is clearly stated on the website; the pictures were taken live during the shoot and it is industry policy not to provide negatives. The company informed the other complainant that a refund would be provided but the customer never received the promised $500 refund. Both complaints are closed as unresolved, meaning the complainants are not satisfied with the company's response.

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Complaint Closing Statistics

0 complaints against LiveUnsigned closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing recording studio services.

Primary Contact:	James Hill (Contact)
Business Started:	1/1/2000
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

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Additional Info

DBAs:
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Reputation Report

LiveUnsigned

Complaints and Resolutions

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