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Loan Retention Firm

243 inquiries |
Loan Modifications Advance Fee

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1927 Harbor Blvd., Suite 234
Costa Mesa, CA 92627 | Get Directions

(866) 241-1712

http://www.loanretention.com

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Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/18/2013 Barbara A.

Rip Offs do not use this company.

This company is very good at taking your money, they never submitted my file to the bank for a loan mod, after "pre approving" and now I am facing foreclosure. Their paperwork says if you do not get a loan mod they refund your money, that makes you feel comfortable sending in the money. I think they pay the mortgage company collections callers to transfer you to them because the same mortgage company caller kept calling me and insisting I apply for a loan mod and then transferred me to this firm. I trusted them because my lender referred them. Today I followed up with the mortgage company home retention department, they have never heard of them, do not have a file on me sent in from this company, and are filing a foreclosure date. I have turned them into the attorney Generals office in Arizona who are bull dogs for the consumer. They have no license and are not FHA approved. Read the reviews. I wish I had. Do not do business with them.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Loan Retention Firm closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Loan Retention Firm offers Loan Modifications for an Advanced Fee.

Primary Contact:	Customer Service
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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