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Loggerhead Acres Turtle Farm

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6879 North Farm Road 227
Strafford, MO 65757 | Get Directions

(417) 736-9114

http://turtleman.com

Please contact us by phone or through our website.

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/11/2014 James S.

Great Service!

I pre ordered a baby alligator snapper ,from John Richards, at Logger Head Acres Turtle Farm. I paid $50 for the special pre order price which is cheaper than the full price, and I paid for shipping almost 4 weeks later,which is when the finally hatched. I was having a little trouble with the website not showing me where to pay for shipping, but it finally did. I would email him frequently asking any questions or concerns I had and he answered every one of them nicely and he wasn't rude about anything. I paid for shipping, which for overnight was $48, for my turtle on a Friday evening and it was shipped out on Monday night and got to me around 10:30 am Tuesday morning. I've had the little fella, which is now named Protostega, for almost a week and he is flourishing! I plan on purchasing from, John Richards at www.turtleman.com, in the future.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Loggerhead Acres Turtle Farm closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We are a turtle farm in Strafford, Missouri selling Alligator Snapping Turtles within the laws and regulations of the Wildlife and Fisheries Dept. Other turtle products are also sold.

Primary Contact:	John Richards (Proprietor)
Business Started:	4/9/1997
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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