Long Beach Press-Telegram ratings, reviews and complaints - Newspaper Publishers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege receipt of unwanted or unordered deliveries of daily newspapers. Some customers complain they agree to a trial subscription for a specified time period however deliveries continue past the trial termination date. In some cases complainants report thier efforts to caancel deliveries are ignored and they continue receiving newspapers. In other cases cancellations are accepted but customers are sent to collections for the unauthorized delivery time. The company responds to some complaints by canceling accounts and agreeing to cease collection efforts. A few complaints are unresolved meaning customers are not satisfied with the company's responses. Other complaints are unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Long Beach Press-Telegram closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the distribution of newspapers and newsletters.

Primary Contact:	Joseph Brenneman (General Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Press Telegram

Press-Telegram

Los Angeles Newspaper Group

Long Beach Press Telegram

Websites:
There are no additional web sites.

Contacts: