Complaints for Long Beach Press-Telegram in Long Beach, CA

300 Oceangate, Suite 150
Long Beach, CA 90802 | Get Directions

(562) 435-1161

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege receipt of unwanted or unordered deliveries of daily newspapers. Some customers complain they agree to a trial subscription for a specified time period however deliveries continue past the trial termination date. In some cases complainants report thier efforts to caancel deliveries are ignored and they continue receiving newspapers. In other cases cancellations are accepted but customers are sent to collections for the unauthorized delivery time. The company responds to some complaints by canceling accounts and agreeing to cease collection efforts. A few complaints are unresolved meaning customers are not satisfied with the company's responses. Other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Long Beach Press-Telegram closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Long Beach Press-Telegram complaints