Lorden Leasing ratings, reviews and complaints - Rental Vacancy Listing Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege dissatisfaction with rental listings offered failure to provide rental lists customer service problems and false advertising and misrepresentations about the availability of specific types of rentals. Customers complain the company uses bait and switch tactics to induce them to buy their service. The company allegedly advertises available housing with low monthly rent ideal locations and other amenities as the bait to attract the home seekers. After paying fees the switch occurs. Clients soon discover that advertised homes were not available as listed.

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Complaint Closing Statistics

0 complaints against Lorden Leasing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's buisness is the sale or rental property lists.

Primary Contact:	Judy Lorden (Owner)
Business Started:	1/1/1992
Social:

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Licensing

California Department of Real Estate

Verified License

License Number: 00953776
Status: Licensed

California law requires anyone conducting a prepaid rental listing services to be licensed by the Bureau of Real Estate with a Prepaid Rental Listing Service (PRLS). A real estate broker’s license will also satisfy this requirement. Anyone licensed to conduct such business, unless licensed as a real estate broker, must also maintain a bond in the amount of $10,000 for each location. You may check the status of a real estate broker licensee by writing to BRE, 1651 Exposition Blvd., Sacramento, CA 95815, by calling 1-877-373-4542, faxing 916-227263-8943, or visit their website at http://www.bre.ca.gov. To verify licensing as a Prepaid Rental Listing Service visit http://secure.dre.ca.gov/publicasp/prls.asp to view a current active list of PRLS licensees.

For businesses outside of CA, please check with the appropriate agency.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We regard this company's advertising as both deceptive and misleading. The company advertises rental property in local newspapers. In truth this company has no rental property nor any relationship with the landlords. The companies true business is selling rental property listings which they gather from local newspapers and periodicals. Companies offering rental lists either as prepaid rental services or as credit reporting services providing free lists must be licensed by the State Department of Real Estate and maintain a $10 000 bond for each of its locations. To verify licensing call (916) 227-0931 or visit www.dre.ca.gov.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Lorden Leasing Realty

Marine Financial

Pets OK

Pets OK Apartment & Homefinders

Websites:
There are no additional web sites.

Contacts:

Barry Marine (Broker)

Addresses:

10697 Santa Monica Blvd. Suite 1, Los Angeles, CA, 90025

10687 Santa Monica Boulevard, Los Angeles, CA, 90024

Reputation Report

Lorden Leasing

Complaints and Resolutions

Other Information