Complaints for Lorden Leasing in Los Angeles, CA

10689 Santa Monica Blvd. Suite 1
Los Angeles, CA 90025 | Get Directions

(310) 441-8525

http://www.lordenleasing.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege dissatisfaction with rental listings offered failure to provide rental lists customer service problems and false advertising and misrepresentations about the availability of specific types of rentals. Customers complain the company uses bait and switch tactics to induce them to buy their service. The company allegedly advertises available housing with low monthly rent ideal locations and other amenities as the bait to attract the home seekers. After paying fees the switch occurs. Clients soon discover that advertised homes were not available as listed.

Complaint Closing Statistics

0 complaints against Lorden Leasing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Lorden Leasing complaints