LowerMyBills.Com, Inc. ratings, reviews and complaints - Shopping Service Protective Price Comparison Etc

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company advertises low rates for long distance service with no monthly fees if balances are over a certain amount. Once customers sign up for the service they do not receive the rate advertised or they are charged fees despite having balances over the minimum amount quoted. Other customers allege contacting the long distance carrier to inquire about the bills when they are told the carrier does not offer the advertised promotion. A few allege receiving unsolicited spam mailings from the company no response to emails and difficulty locating a phone number for the company.~~The company responds to complaints by issuing credits for billing disputes removing customers from their mailing lists and contacting carriers to update accounts. In some cases the customers are given contact information for the company they are signed with in order to settle disputes.

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Complaint Closing Statistics

0 complaints against LowerMyBills.Com, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

LowerMyBills.com is a premier, free online service for consumers to compare low rates on monthly bills and reduce the cost of living.

Primary Contact:	Robin Norris (President)
Business Started:	1/18/2000
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

LMB Mortgage Services, Inc.

Websites:
There are no additional web sites.

Contacts:

Mitch Viner (General Counsel)

Matt Coffin (President)

Harvey Varbedian (Senior Manager)