Complaints for LowerMyBills.Com, Inc. in Los Angeles, CA

4859 W Slauson Ave #405
Los Angeles, CA 60056 | Get Directions

(800) 648-5049

http://www.lowermybills.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company advertises low rates for long distance service with no monthly fees if balances are over a certain amount. Once customers sign up for the service they do not receive the rate advertised or they are charged fees despite having balances over the minimum amount quoted. Other customers allege contacting the long distance carrier to inquire about the bills when they are told the carrier does not offer the advertised promotion. A few allege receiving unsolicited spam mailings from the company no response to emails and difficulty locating a phone number for the company.~~The company responds to complaints by issuing credits for billing disputes removing customers from their mailing lists and contacting carriers to update accounts. In some cases the customers are given contact information for the company they are signed with in order to settle disputes.

Complaint Closing Statistics

0 complaints against LowerMyBills.Com, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

LowerMyBills.Com, Inc. complaints