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Lowe's Home Centers, Inc.

  984 inquiries |
Hardware Retail Stores

1000 Lowes Blvd
Mooresville, NC 28117
| Get Directions

(800) 445-6937

http://www.lowes.com

Monday - Saturday: 7am - 1pm EST
Sunday: 10am - 9 pm EST

Company Rating

F

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Customer Reviews

based on 24 reviews.

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Complaint Experience

5%

Complaint Resolution Index (CRI)

164 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/13/2025

Post this so no other customers have to experience this nightmare.

I just got a dispute resolved about a sink that was wrong when I ordered 11.22.24 with an installation of a new counter top that took 1 month and a half to get installed. I spoke with several associates at Lowes along with the Manager Jennifer. I went to Lowes 8 times before I got my new counter installed by Granco Granite because of the wrong sink that was sent. When I went to the store to order the counter top and sink, I ordered a double stainless steel sink but a black single sink was sent with my order twice. I had to go to Lowes and purchase another sink and bring it home with me after the 7th time. I was told to speak to several different associates, Assistant Manager, and the store Manager before I could get the seem to be a simple fix of the wrong sink to a nightmare. I was told by Granco Granite Company I needed to contact Lowes about getting the wrong sink removed from my account. Lowes was telling me that I had to contact Granco Granite Company. The people at Lowes and Granco Granite stop accepting my calls. I left messages for Lowes and for Granco Granite to call me back and no one would call me back. The original countertop was tore out on 12.18.24 but could not be installed incorrect sink. I even called the Corp Office and they explained they would call me back but did not receive a call. I was out of water and no countertop for Christmas and New Year . I had to buy water and had to eat out due to plumbing disconnected and no countertop.

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Complaints and Resolutions

Total Amount in Dispute:
$249,132.00

Total Amount Settled:
$2,835.00

Complaint Experience

5%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

164 complaints against Lowe's Home Centers, Inc. closed in last 3 years.
Complaints Type of response
3 Making a full refund, as the consumer requested
1 Making a partial refund
5 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
155 Unanswered

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Other Information

Company Info

We’re here to support you through every step of your home improvement journey. Never stop improving!

Primary Contact: Customer Service
Business Started: 1/1/1946
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Lowe's Home Improvement Center
Lowe's of Aliso Viejo
Lowe's Home Improvement
Lowe's of Huntington Beach
Lowes Home Improvement Center

Websites:
There are no additional web sites.

Contacts:

Marsha R (Executive Customer Relations)
Bob Pershy (General Manager)
Mr. Drake (Store Manager)
DJ Gaunthier (Manager on Duty)
Bill Tayrien (Store Manager)

Other Categories:

Addresses: