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Lowe's Home Centers, Inc. complaints

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1000 Lowes Blvd
Mooresville, NC 28117 | Get Directions

(800) 445-6937

http://www.lowes.com

Monday - Saturday: 7am - 1pm EST

Sunday: 10am - 9 pm EST

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Total Amount in Dispute:
$598,346.00

Total Amount Settled:
$3,937.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

232 complaints against Lowe's Home Centers, Inc. closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
1	Making a partial refund
9	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
215	Unanswered

232 complaints against Lowe's Home Centers, Inc.

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4/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $992.96 Amount Settled: $0.00

Customer Complaint

4/2/2024

Bought new Hisense refrigerator from them financed through Lowe's. Had refrigerator three months bought in December 24th. Been given run around on warranty and the lady thru customer service. We have refused to pay for something that does not work. It's freezing everything and cannot adjust temp at all. Been given run around thru manufacturer and Lowe's. Resolution Sought Refrigerator fixed or new one to replace or money back that we have already paid on account.

4/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $620.00 Amount Settled: $0.00

Customer Complaint

4/1/2024

I placed a $620 order for same day delivery for a lawn mower and weed eater. I ordered directly through Lowes. Lowes uses a third party delivery company apparently. The order was picked up but never delivered. After HOURS on the phone with Lowe's and HOURS in their store, they're still refusing to refund my money. They claim that the delivery company will refund me AFTER the persecute the driver for the stolen items. I ordered through Lowe's, and they are the ones who should be responsible for refunding my money. At this point they have literally stolen $620 from me. Resolution Sought I want my $620 refunded by Lowe's Immediately.

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