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Lowe's Home Centers, Inc. complaints

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1000 Lowes Blvd
Mooresville, NC 28117 | Get Directions

(800) 445-6937

http://www.lowes.com

Monday - Saturday: 7am - 1pm EST

Sunday: 10am - 9 pm EST

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Total Amount in Dispute:
$132,524.00

Total Amount Settled:
$761.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

105 complaints against Lowe's Home Centers, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
1	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
99	Unanswered

105 complaints against Lowe's Home Centers, Inc.

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10/19/2025

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

9/24/2025

I bought a gift card from Lowe's in Newburgh NY on 1/6/25. My accounts were hacked and the gift card number was taken from me. I still physically have the gift card never left my possession. The gift card was used in Lowe's in Nanuet NY less then 2 hrs later fraudulently. Lowe's allowed someone to give them a verbal gift card number without a gift card present. It goes against their own store policies and procedures. The individuals were on camera and clearly not myself or anyone I know. They basically say too bad so sad. Contact someone else it's part of a huge gift card scam going on obviously. They also have received all law enforcement information and still feel they share no responsibility at all. Resolution Sought Refund my money or replace the gift card. And redo their policies procedures so employees can actually follow their own policies.

7/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $3,002.79 Amount Settled: $0.00

Customer Complaint

6/27/2025

Credit card charged, no valid updated contract after changes had been made. Now lowes corporate or contractor will return communication efforts. Resolution Sought Void contract with full refund

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