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Lowe's Home Centers, Inc. complaints

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1000 Lowes Blvd
Mooresville, NC 28117 | Get Directions

(800) 445-6937

http://www.lowes.com

Monday - Saturday: 7am - 1pm EST

Sunday: 10am - 9 pm EST

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Total Amount in Dispute:
$467,548.00

Total Amount Settled:
$3,937.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

199 complaints against Lowe's Home Centers, Inc. closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
1	Making a partial refund
8	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
185	Unanswered

199 complaints against Lowe's Home Centers, Inc.

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11/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $799.00 Amount Settled: $0.00

Customer Complaint

10/22/2024

I bought a generator while we were having a hurricane, I never lost power so went to return unopened unused generator and Lowes refused to accept return with receipt. They are saying you only have 48 hours to return item, while they changed 3 month to 48 hours! For return Resolution Sought I would like to return unused unopened gererator And receive my money back

11/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,215.37 Amount Settled: $0.00

Customer Complaint

10/16/2024

Stove does not work they refuse to take it back. Resolution Sought Them to refund my money and come get it.

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