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Lowe's Home Centers, Inc. complaints

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1000 Lowes Blvd
Mooresville, NC 28117 | Get Directions

(800) 445-6937

http://www.lowes.com

Monday - Saturday: 7am - 1pm EST

Sunday: 10am - 9 pm EST

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Total Amount in Dispute:
$249,132.00

Total Amount Settled:
$2,835.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

164 complaints against Lowe's Home Centers, Inc. closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
1	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
155	Unanswered

164 complaints against Lowe's Home Centers, Inc.

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4/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,900.00 Amount Settled: $0.00

Customer Complaint

3/17/2025

I purchased washer and dryer from Lowe's and I purchase a protection plan if anything went wrong I filed my claim February 7 technician showed up. They said they fixed it, but they did not the issue still there. I called the technician. He said you need to file. Another claim I file another claim for the same thing until now, nobody showed up. It's been 37 days they give me four appointments two they show up the other two they did not show up. I request if we can get a technician certified, they said no I requested for a supervisor they said he's busy. He's gonna take them to call me back 72 hours for a supervisor. The gentleman said he's busy taking another call with a client is so important discrimination neglecting. Resolution Sought I would like to refund all my money and my Warranty money 1900, the policy said 30 days if they don't fix it, they should replace it

3/25/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/27/2025

Feb.3rd,bought a LGRange...bought plan,159.00. Was told if I bought this LG will fix any problems. I used it a few times,carefully and burner is scratched. Had a mark on it but I thought it needed cleaned,using a cleaner from Lowes. NOW NEITHER one will come and check my range . I was told,any problem would be covered. I have a problem, now saying not covered for scratch. This is false advertising. I have been very careful when I used it....two weeks I never used it at all. This is not right. 1039.00 and not getting fixed. Resolution Sought Have my stove fixed....or get my money back.

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