Loyal Service Unit Special Team Services ratings, reviews and complaints - Employment Agencies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege Michael McCarthy hired them to work security for a weekend festival and were promised food lodging and monetary compensation would be provided at event but these accommodations were not provided and failure to pay wages earned. One complainant alleges he was promised $10 for each person he referred for employment but was never paid for the referrals. Some complainants allege they paid Michael McCarthy fees for background checks security training and guard cards but were never issued a guard card. Complainants who contacted the Bureau of Security and Investigative Services (BSIS) to inquire about their guard cards were informed that the BSIS never received payment for the cards. Company failed to respond to all but one complaint. The one response received from Michael McCarthy states he refused to provide a refund claiming client was expected to pay for the $220 guard card via payments deducted from their paychecks.

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Complaint Closing Statistics

0 complaints against Loyal Service Unit Special Team Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Loyal Service Unit Special Team Services advertises and offers special event staffing and, for a fee, offers guard card training and certification services.

Primary Contact:	Michael McCarthy (Owner)
Business Started:	4/1/2010
Social:

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Licensing

On November 12, 2013, the Bureau of Security and Investigative Services (“BSIS”) issued a citation for unlicensed training facility/instructor activity to Michael McCarthy dba Platoon Staffing.

This company may be required to be licensed or registered for the services they provide. To check on licensing requirements and to verify a license, visit the BSIS website or call (800) 952-5210. For information on bond requirements contact the CA Secretary of State (“SOS”) at (916) 653-6814.

As of our last verification date we were unable to verify an active license for Michael McCarthy or the business aliases used by McCarthy with the BSIS and we found no evidence of a bond registered with the SOS.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Business Consumer Alliance urges caution against doing business with Michael McCarthy!

~Loyal Service Unit Special Team Services and owner Michael McCarthy have been advertising and offering special event staffing and guard card training and certification services through Craigslist Private Security Training Center (privatesecuritytc.com) and other job-related advertising sites. In addition to offering security guard employment services Mr. McCarthy offers and charges fees for security guard training background checks specimen samples/mouth swabs and guard cards.We have been unable to verify that Mr.McCarthy is licensed or certified as a Training Facility or Training/Certification Instructor with the California Bureau of Security and Investigative Services or that Mr. McCarthy or his business are Bonded with the State of California as an employment or staffing agency.

On November 12 2013 the Bureau of Security and Investigative Services (BSIS) issued a citation and $1 000 fine to Michael McCarthy DBA Platoon Staffing for failing to be licensed as a Training Facility/Instructor. As of 3/12/15 the BSIS reported that the $1 000 fine had not yet been paid.

Our records show that Michael McCarthy who also uses the names Michael Joseph McCarthy Captain Michael McCarthy M.J. McCarthy and Capt. M J McCarthy has operated several other security staffing businesses including Platoon Staffing Management Millennium Security Services BackUp Code 4 Staffing BC4 and possibly others. We believe Mr. McCarthy is using deceptive advertising and falsely reporting that he is licensed with the BSIS. One advertising document we received for Loyal Service Unit Special Team Security lists M.J. McCarthy as C.E.O and advertises BSIS PPO License # 16993 on the document. However PPO #16993 belongs to Special Team Security owned and managed by Edik Ghazarian. These are two separate businesses and per the BSIS M.J. McCarthy or Michael McCarthy is not listed as affiliated with license 16933. It appears Mr. McCarthy is falsely advertising this license as affiliated with his business Loyal Service Unit Special Team Security.

Other Considerations

Tips

Check the company's Business Consumer Alliance report to check out the company’s reputation or contact our Ask the Experts forum to inquire on an offer or business.
Report any scams to the BCA. You can contact our Scam Watch team and file a complaint or review.
Check complaints and reviews for any concerns.
Check to make sure the person or business providing security guard training is a licensed or certified training facility instructor or licensed Private Patrol Officer with the California Bureau of Security and Investigative Services (BSIS). Businesses that offer online training courses are also required to be licensed with the BSIS.
Research the business online. Do they have a physical location or just a PO Box? Are they hard to reach by phone? If you are considering an online training facility request the name of the owner and BSIS license to verify.
Compare fees the business is charging with other similar business. Ask for a breakdown of costs. You can check with the BSIS for current application and Live Scan fees. Although businesses set their own costs for training the BSIS DOJ and FBI fees for the security guard application background check/Live Scan should be reasonably close to what these agencies charge for the same services.
If the business offers for a fee security staffing and employment for security services verify that business is registered and bonded with the California Secretary of State as an employment or staffing agency.
If you were hired by the company and they failed to pay you some or all of your wages you can file a Wage Claim with the California Department of Industrial Relations.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Platoon Staffing Management

Millenium Security Services

Non Stop Security

BackUp Code 4 Staffing

BC4

Websites:
There are no additional web sites.

Contacts:

Capt. M J McCarthy

Michael Joseph McCarthy

Captain Michael McCarthy (Owner)

Other Categories:

Employment Training Service

Security Guard Patrol Service

Event Staffing

Addresses:

211 South Shipman Avenue, La Puente, CA, 91744

Reputation Report

Loyal Service Unit Special Team Services

Complaints and Resolutions

Other Information