Complaints for Loyal Service Unit Special Team Services in La Puente, CA

818 North Hacienda Blvd, Suite G
La Puente, CA 91744 | Get Directions

(323) 574-5016

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege Michael McCarthy hired them to work security for a weekend festival and were promised food lodging and monetary compensation would be provided at event but these accommodations were not provided and failure to pay wages earned. One complainant alleges he was promised $10 for each person he referred for employment but was never paid for the referrals. Some complainants allege they paid Michael McCarthy fees for background checks security training and guard cards but were never issued a guard card. Complainants who contacted the Bureau of Security and Investigative Services (BSIS) to inquire about their guard cards were informed that the BSIS never received payment for the cards. Company failed to respond to all but one complaint. The one response received from Michael McCarthy states he refused to provide a refund claiming client was expected to pay for the $220 guard card via payments deducted from their paychecks.

Complaint Closing Statistics

0 complaints against Loyal Service Unit Special Team Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Loyal Service Unit Special Team Services complaints