LRA, Inc. ratings, reviews and complaints - Property Management

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege difficulty receiving security deposit refunds after vacating the properties, repairs are not made in a timely manner after contacting the management, and poor customer service.

The company responds to some complaints by stating refunds will be mailed to the tenant, less any deductions for cleaning fees or past due rent, after the property has been checked to make sure it was left in the same condition. The company generally responds to complaints regarding repairs by stating all maintenance requests have been completed in a timely manner.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against LRA, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is real estate property management services.

Primary Contact:	Irma Garate (District Manager)
Business Started:	7/27/1984
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

L R A, Inc.

LRA Property Management, Inc.

Websites:
There are no additional web sites.

Contacts:

Narine Agirian (Vice President)

Addresses:

3151 West Cahuenga Blvd. Suite 205, Los Angeles, CA, 90068

P.O. Box 9099, Glendale, CA, 91226

5601 West Slauson Avenue, Suite 138, Culver City, CA, 90230

Reputation Report

LRA, Inc.

Complaints and Resolutions

Other Information