Complaints for LRA, Inc. in Glendale, CA - 13185033

1288 North Verdugo Road Suite A
Glendale, CA 91206 | Get Directions

(818) 246-6656

http://www.irapm.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege difficulty receiving security deposit refunds after vacating the properties, repairs are not made in a timely manner after contacting the management, and poor customer service.

The company responds to some complaints by stating refunds will be mailed to the tenant, less any deductions for cleaning fees or past due rent, after the property has been checked to make sure it was left in the same condition. The company generally responds to complaints regarding repairs by stating all maintenance requests have been completed in a timely manner.

Complaint Closing Statistics

0 complaints against LRA, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

LRA, Inc. complaints