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Luna Lounge

82 inquiries |
Night Clubs

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3057 South Las Vegas Blvd, Suite 20S
Las Vegas, NV 89109 | Get Directions

(702) 462-9991

http://lunalasvegas.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/13/2020 margaret L.

Very rude and disrespectful

I was told to check out Luna Lounge while I was on vacation. All day I call this establishment and no answer. When I arrived I was told they were full and would call me at least twice once my table was ready. I left to find food and at 12:08 pm I received a call from the establishment. When I called back at home 12:48 to ask why you never received a second call a man said he had given my table away and I should have answered the phone. He did nothing to help and when I asked his name he said he was the owner and didn't need to tell me or give me anything and hung up. He was very rude and disrespectful. He doesn't know me or who I am and they way he talks to people is unacceptable. He needs to apologize to me for talking rude and wasting my time. I could have made other plans as I came with a large group.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Luna Lounge closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a hookah lounge and night club.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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