MacArthur Business Credit, LLC ratings, reviews and complaints - Computer Rental and Leasing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that the company fails to provide the promised leases. Some customers state they beleived they were already approved for the lease before sending payments. Others said that the terms of the leases were changed in that the company now required a personal guarantee which they declined to provide. All complainants allege difficulty obtaining refunds. The company responds to some complaints by issuing refunds or explaining that their agreement is a pre-approval and is not a guarantee of financing. Also, that part of the fees that clients pay are not refundable as they are part of their expenses for seeking financing on their behalf. In one case, the company cites ownership irregularities in their agreement with the business and that the necessary documentation was not supplied. Other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against MacArthur Business Credit, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing equipment lease services.

Primary Contact:	Richard Orozco (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company solicits businesses seeking new equipment by offering to finance equipment lease agreements. Those solicited are initially told they are pre-approved. The company asks for the first and last month payment, as well as a security deposit in advance. We routinely advise careful consideration of offers to extend credit. Do comparative shopping on interest rates, and other terms and conditions. In this company's case their lease agreement contains a clause which advises the lessee, that if the lease does not commence due to any reason other than their own negligence, they may retain any monies paid to compensate themselves for credit and other administrative costs. Our experience with similar offers has been that in some cases, leases are not funded, and the company retains the clients deposit based on the customer's own signiture on the contract agreeing to allow them to do so. Read and understand before signing any business agreement.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

30 Corporate Park Suite 460, Irvine, CA, 92606

2082 Business Center Dr. Suite 235, Irvine, CA, 92612

Reputation Report

MacArthur Business Credit, LLC

Complaints and Resolutions

Other Information