Complaints for MacArthur Business Credit, LLC in Irvine, CA

2082 Business Center Drive, Ste 195
Irvine, CA 92612 | Get Directions

(949) 757-2700

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that the company fails to provide the promised leases. Some customers state they beleived they were already approved for the lease before sending payments. Others said that the terms of the leases were changed in that the company now required a personal guarantee which they declined to provide. All complainants allege difficulty obtaining refunds. The company responds to some complaints by issuing refunds or explaining that their agreement is a pre-approval and is not a guarantee of financing. Also, that part of the fees that clients pay are not refundable as they are part of their expenses for seeking financing on their behalf. In one case, the company cites ownership irregularities in their agreement with the business and that the necessary documentation was not supplied. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against MacArthur Business Credit, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

MacArthur Business Credit, LLC complaints