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MAIL.com

197 inquiries |
Electronic Mail Service

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701 Lee Road Suite 300
Chesterbrook, PA 19087 | Get Directions

(877) 461-2631

http://www.mail.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/10/2018 Pete P.

Lots of promise - no action - no customer service - read the reviews - all bad...

I tried to establish an email account with Mail.com and after setting up my account yesterday on four devices, they blocked my account saying there is "strange activity". They then required that I send them a copy of my driver's license to prove to them I am me. Of course I had all the details from setting up the account, passwords, etc., but they wanted a copy of my driver's license. I am sorry, but in the age of credit fraud, the last thing anyone should give up is a copy of a driver's license to someone they do not know. I wrote to their security department, there is no phone number for them, and they chose to ignore my concerns. I called their customer service, and they referred me to their security department, but there is phone number to talk directly. So.... I will call my CC company and reverse the charges for the "Premium" account that I signed up for yesterday. A waste of my time, don't waste yours...

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against MAIL.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing Electronic Mail Services.

Primary Contact:	Jan Oetjen (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

1&1 Mail & Media Inc

Websites:
There are no additional web sites.

Contacts:

Addresses:

9800 South La Cienega Blvd 14th Floor, Los Angeles, CA, 90301

First Name:

Last Name:

Email Address:

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