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Martha's Mexican Food

15 inquiries |
Fast Food Restaurants

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12836 Avenue 415
Orosi, CA 93647-2227 | Get Directions

(559) 528-6032

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/29/2018 Elsa L.

Poor customer service

My mother is 85 years old and has dementia. Her caregivers took her to Martha's Restaurant in Orosi, CA yesterday Saturday, May 26, 2018 at around 12:15 pm for lunch. After a few minutes after eating, my mother started vomiting, at the same time the owner came yelling at my mother and her caregiver to get her up and take her out as soon as possible, she also yelled saying the flies are here cause her hair stinks. The caregiver was so mad after hearing the owner say that cause she had just take my mother a shower. I believe this is no way to treat an elderly person especially with dementia. I believe this owner should be reprimanded, accidents happen and that's not a way to treat a customer. Please let me know if we have a case or not. The owners should be reprimanded and apologize

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Martha's Mexican Food closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is Eating Places

Primary Contact:	Martha Munaz (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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