Master Automotive Repair ratings, reviews and complaints - General Auto Repair Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege the company does not properly or adequately repair vehicles forcing them to return on one or more occasion for further repairs. In some cases the vehicles broke down or experienced additional problems the same day or shortly thereafter. Other complainants allege difficulty obtaining repairs under warranty or allegations of excessive charges misleading advertised prices or under estimating costs for repairs.~~The company responds to complaints by making additional repairs or offering to perform repairs under warranty. In some cases the company explains additional work was needed to properly repair the vehicle but the customer declined the repairs or they deny allegations claiming they made the authorized repairs needed.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Master Automotive Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We provide automobile repair services.

Primary Contact:	Mervat A Fakhouri (Owner )
Business Started:	4/6/2007
Social:

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Licensing

California Bureau of Automotive Repair

Verified License

License Number: 251473
Status: Revoked

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Master Engine Rebuilder

Master Auto Motive Repaire

Websites:
There are no additional web sites.

Contacts:

Nelson Wasem

Other Categories:

Engine Rebuilding and Exchange Services

Reputation Report

Master Automotive Repair

Complaints and Resolutions

Other Information