Complaints for Master Automotive Repair in Pomona, CA

631 East Monterey Avenue
Pomona, CA 91767 | Get Directions

(888) 538-2260

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege the company does not properly or adequately repair vehicles forcing them to return on one or more occasion for further repairs. In some cases the vehicles broke down or experienced additional problems the same day or shortly thereafter. Other complainants allege difficulty obtaining repairs under warranty or allegations of excessive charges misleading advertised prices or under estimating costs for repairs.~~The company responds to complaints by making additional repairs or offering to perform repairs under warranty. In some cases the company explains additional work was needed to properly repair the vehicle but the customer declined the repairs or they deny allegations claiming they made the authorized repairs needed.

Complaint Closing Statistics

0 complaints against Master Automotive Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Master Automotive Repair complaints