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Maven Industrial Supply

659 inquiries |
Tools Retail By Telephone

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9717 Lurline Avenue
Chatsworth, CA 91311 | Get Directions

(800) 299-3291

http://mavenindustrial.com

Normal Hours: Monday to Friday from 8am to 4pm

Company Rating

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/7/2022 Randall W.

Old school family-run business

These guys are super in a lot of ways. Been at it for like 30 years and they still write invoices by hand! It's run by a family and they offer work to troubled folks that clearly couldn't cut working in other places. On the one hand you'd think they never would have made it this far and on the other you can see they are dedicated to their business and products. I've had the pleasure of speaking with most of their staff over the years, their family is all good hearted people. I can't say the same for some of their hires. Most complaints are about their agent with a temperament issue, Paul. He can seem abrasive and pushy or even childish but he's still human too. I think the business get a worse rep than they deserve because of a handful of mostly trivial seeming things. The blades and bits we order from them are always top quality and I don't mind supporting an American business.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Maven Industrial Supply closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Maven Industrial sells tooling for industrial and professional use since 1993. From saw blades, drill bits, abrasives, and more all products selected to meet or exceed the needs of automotive, construction, demo, or general repair and restoration.

Primary Contact:	Caleb
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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