Max Group Corporation

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants for this company allege they purchase electronic components which are defective or are continually in need of repairs. The company responds to all complaints by denying responsibility for the customer. They claim that generally they sell direct to other distributors and not to the general public. A few complaint responses did not address the complainants allegations and were refered back to the company for reconsideration. Customers complaining were asked to send additional or corrected contact information as the company claims they have no record of any sale transaction with the complainant. We advise careful evaluation of the company's technical assistance servicing and refund and exchange policies prior to ordering products. Complaints against this type of company generally allege problems obtaining technical support and difficulty understanding warranty terms. Purchasers ship computers back at their own cost and often bear the burden of time lost without a computer.

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