Complaints for Max Group Corporation in City of Industry, CA

17011 Green Drive
City of Industry, CA 91745 | Get Directions

(800) 256-9040

http://www.maxgroup.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants for this company allege they purchase electronic components which are defective or are continually in need of repairs. The company responds to all complaints by denying responsibility for the customer. They claim that generally they sell direct to other distributors and not to the general public. A few complaint responses did not address the complainants allegations and were refered back to the company for reconsideration. Customers complaining were asked to send additional or corrected contact information as the company claims they have no record of any sale transaction with the complainant. We advise careful evaluation of the company's technical assistance servicing and refund and exchange policies prior to ordering products. Complaints against this type of company generally allege problems obtaining technical support and difficulty understanding warranty terms. Purchasers ship computers back at their own cost and often bear the burden of time lost without a computer.

Complaint Closing Statistics

0 complaints against Max Group Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Max Group Corporation complaints