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Maxon Air LLC

356 inquiries |
Air Conditioning & Heating Contractors

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3505 West Rose Garden Lane
Glendale, AZ 85308 | Get Directions

(623) 434-5182

http://www.maxonairllc.com

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/29/2020 Jennifer A.

They did not know what they were doing!

I was connected to Maxon Air by my warranty company. Communication was horrible. The owner wanted unreasonable and unsafe construction done to my attic. After 3 weeks with no AC I got the warranty company to find another AC company. The other AC company was able to get it installed within a week, with no construction to the attic needed, and no rude phone calls. Both the new AC company and my contractor said they didn't think Maxon Air wanted the job and were looking for outs. They should have never accepted the job if they didn't know how to install in a tight attic. Reasonable communication would have made a world of difference. I do not in any way recommend using this company.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Maxon Air LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We can take care of all your Air Conditioning and Heating needs from maintenance and cleaning to replacement of old or non-working systems.

Primary Contact:	Cory W. Maxon (Co-CEO/Service Manager)
Business Started:	12/27/2011
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Licensing

This company may be required to be licensed or registered for the services they provide. We suggest that you verify licensing with the Arizona Registrar of Contractors (AZ ROC). For the most up to date information on license status, you may call the AZ ROC at (602) 542-1525 or visit their website at https://roc.az.gov.

This company's AZ ROC license numbers are 276946 & 295763.

For businesses outside of Arizona, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Maxon Air

Maxon Air Cooling and Heating

Websites:
There are no additional web sites.

Contacts:

Michelle Maxon (Office Manager)

Customer Service

Other Categories:

Refrigeration Contractors

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