Maxx Toys, LLC ratings, reviews and complaints - New Motorcycle and Motor Scooter Dealers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege non delivery, receipt of defective, or damaged bikes. Some complainants state receipt of missing or broken parts; the bikes are not properly assembled, or did not function. Some customers complain that they file claims but fail to receive parts, correct parts, or that they are unable to receive updates on the status of their claim. In some cases, claims were denied. Others complained that they did not receive anything from the company but that they were charged and were unable to obtain a refund. Some customers complain about the company’s lack of service and failure to return messages. A few complaints allege they did not receive their items or a refund due to products being held in customs.

The company generally responds by shipping parts or stating that the part is on back order and that when it arrives it will be shipped to the customer. To others the company offers claim forms to customers to facilitate the warranty process or offers to issue refunds upon receipt of the returned products. Some customers were shipped bikes, offered replacements, or given refunds.

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Complaint Closing Statistics

0 complaints against Maxx Toys, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We carry ATVs, Dirt Bikes, Go Karts, Mopeds, Scooters, Pocket Bikes and Utility Vehicles at www.usapocketbikes.com plus tons of parts.

Primary Contact:	Customer Service
Business Started:	7/30/2007
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

U S A Powersports

Websites:
There are no additional web sites.

Contacts:

Sara Smith (Customer Service Manager)

Michael Kenz (Claims Specialist)

Russell Kline (Partner)

Mark Snow

Eugene Miroskins

Addresses:

417 West Arrow Highway Suite 11, San Dimas, CA, 91773

425 East Arrow Highway, Suite 707, Glendora, CA, 91740

Reputation Report

Maxx Toys, LLC

Complaints and Resolutions

Other Information