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Maya Lounge

24 inquiries |
Bars

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14 East 33rd Street
New York, NY 10016-5013 | Get Directions

(212) 685-6275

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/24/2024 Ashley S.

Accommodate customers!

My girls and I visited maya lounge for the very first time. Upon arrival we placed an order for drinks. Almost immediately we were told if no hooka is ordered we won't be served. We drove all the way from the Long Island just to be told we won't be served that's truly disgusting. Spoke to the manager and he told him we were only going to sit in for a few and reiterated we won't be served if no hooka is ordered it's the policy. WORD OF ADVISE TO THE OWNERS: you guys are trying too hard to become millionaires overnight. Not going to happen with this atrocious service. I respect what you are trying to do from a business standpoint but don't turn away first time customers just because they didn't know the rules and rudely turn them away. Accommodate the customer. Accommodate customers.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Maya Lounge closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a hooka bar.

Primary Contact:	Owner / Management
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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