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Mc Donald's

31 inquiries |
Fast Food Restaurants

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3110 E Lake St
Minneapolis, MN 55406-2002 | Get Directions

(612) 722-7914

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/5/2018 Ann G.

Id love for management to be given proper trainer when managing disciplinary action while customers are present.

I went into McDonald's to eat a meal at the lakestreet location on 31st st east last street. And the manager there was very unprofessional. I overheard her belittling her staff member very rudely in front of customers. I went to speak to her afterwards because I was offended and my children were also offended. She told me her name was sheresse and thats shes the manager there and can do what she feels fit to do. Regardless of who overhears and whos offended. My child was crying after leaving her because of this managers unprofessional mannerisms. I love McDonald's and have been a customer for over 20 yrs. Please can I see alot more professional when Im with my family eating in your restaurant? Customers don't deserve to overhear unprofessional manners disciplinary actions given to there employees. Thank you for listening to my feedback McDonald's. We love and appreciate your business but we definitely dont look forward to that type of behavior while visiting. Id love for you guys to consider this mannerism and respect customers morals on this type of unprofessionalism. This is very offensive. Thank you.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Mc Donald's closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is Eating Places

Primary Contact:	Jeff Smith (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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