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McDonald's

  21 inquiries |
Fast Food Restaurants

12109 Ne Glisan Street
Portland, OR 97220
| Get Directions

(503) 252-8057

https://www.mcdonalds.com/us/e...

Company Rating

B

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/29/2020

This business needs a staff overhaul and an F rating with the BCA.

My handicapped mother and I went to McDonald's and placed two separate orders. We ordered 6 chicken nuggets, coffee, and two sandwiches - very simple order - We had two coupons on two separate phones. The woman working was so incompetent she refused to even try to scan the coupon, and closed the window in our face extremely rudely and without accepting the money. After getting ignored for at least 5 mins we were finally greeted by a manager. Upon learning of the employees refusal to accept our money and coupon we were forced to Park our car, Where we then sat FOR OVER FIFTEEN MINUTES (mind you it's 3 am yet the line was bigger than lunch time) before i eventually went back through the drive thru to get our food.....only to be informed they would be calling the police because i didn't pay yet.... Remember now we didn't pay because they closed the window on my mother and told us to Park. We then left because the only organization more corrupt than this McDonald's are the Portland PD. ALL OF THIS was on film. Instead of taking accountability i had my freedom of press threatened for recording. I went back with a different party of people hours later and received even worse treatment, again on film, but i don't have enough characters to include that trip in my complaint, so a different member of my party will detail the experience in their complaint. This business needs a staff overhaul and an F rating with the BCA.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against McDonald's closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is fast food restaurants.

Primary Contact:
Business Started: N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.